Great family amenities, but crowded pool

Enjoyed our time at the Mercure Han-Sur-Lesse, especially the comfy family room setup and convenient location near the caves. The kids loved the outdoor play area, making it a hit for us!

The pool area felt neglected, with cold water and no proper storage for clothing. Parking was a hassle. we had to park several blocks away instead of near the hotel.

The staff was friendly and helpful 😊, but I faced issues with the water temperature in my room. A cozy atmosphere overall! 🌟

1 Quiet and comfortable room
2 Varied breakfast options
3 Great for kids with bunk beds

1 Limited dinner choices
2 Unfriendly reception service

The pool was nice for the kids, but the heating was noisy at night.

Exceptional Stay with Wonderful Comfort!

Our stay exceeded expectations! The staff's attentiveness made us feel special, especially with their swift responses to our group's needs. The cozy Classic Twin Room was a perfect mix of comfort and style. Don't miss out on the delectable breakfast options – a real treat!

the air-conditioning was not working (very frustrating). the room was clean and had a nice modern design. breakfast options were extensive (loved the fresh pastries! ). staff were friendly and helpful throughout our stay.

well-decorated rooms with modern amenities

spacious rooms, cozy ambiance

crowded pool area

The restaurant setup feels more like a conference center, leaving you hanging if you're looking for a decent evening meal. Parking's a hassle, too. you might find yourself several blocks away instead of right outside. The breakfast was a disappointment—old bread and barely warm cooked items made it feel more economy than four-star. Add in cold pool water that’s less than inviting and some air conditioning issues, and you've got a mixed bag for your stay.

The King Suite with Bunk Bed was pretty comfy for our family! We liked that the layout gave us some privacy, with the kids' bunk bed tucked behind the bathroom. Plus, the kitchenette was a handy touch for quick meals. we enjoyed a calm night in a clean space, and the room felt spacious enough—definitely better than many places we’ve stayed in France!

The large room comfortably accommodated our family with two double beds, and the close elevator access to the pool was a bonus for evening swims. Breakfast offered an excellent selection of regional products, and the multilingual staff were attentive. the reception experience was inadequate as the staff appeared unfriendly and unhelpful, making information about parking and facilities difficult to obtain. be aware that all restaurants are closed on Mondays, which may limit dining options after a long day of exploring.

we had a nice large room perfect for our family, featuring two double beds. the elevator to the pool was super close, making evening swims easy and fun for the kids. breakfast was excellent, with a great variety and attentive staff. the location was also excellent, as the caves and park were just a short walk away.

would recommend

The Mercure provided a well-equipped classic king room, featuring a fridge and microwave. The area surrounding the hotel is picturesque, and we relished our time at the pool. I appreciated the staff's helpfulness in directing us to local attractions, showcasing an excellent concierge service.